Leading Seven Voice of Customer (VoC) Tools for 2025

Utilising Voice of Customer (VoC) tools is an effective strategy to enhance customer experiences and foster enduring relationships. These tools empower businesses to extract insights directly from their clientele, facilitating enhancements in products, services, and overall customer satisfaction.

VoC tools are specialized applications designed to gather, analyze, and interpret customer feedback. This feedback can be sourced from a variety of channels, including surveys, social media, direct interactions, and product reviews. The main aim of these tools is to develop a robust understanding of customer sentiments, challenges, and preferences.

Organizations can utilize VoC tools to collect both qualitative and quantitative data, converting customer feedback into actionable insights. By adopting these tools, companies can gain a deeper understanding of their customers, enabling informed decision-making which ultimately promotes customer loyalty.

Explore these top seven VoC tools to consider in 2025, each offering distinct features and functionalities to help effectively capture customer perspectives:

Revuze is an AI-enabled VoC tool that specialises in gleaning actionable insights from customer feedback, reviews, and surveys.

Key features:

Benefits: Revuze allows businesses to transform vast quantities of feedback into strategic insights, thereby enhancing decision-making and customer engagement.

Satisfactory is a user-friendly VoC tool that highlights customer feedback collection through satisfaction surveys and interactive forms.

Key features:

Benefits: Satisfactory enables businesses to quickly collect customer feedback, facilitating immediate actions to elevate customer satisfaction and experience.

GetFeedback offers a seamless platform for crafting surveys and collecting customer insights, tailored for usability in diverse industries.

Key features:

Benefits: GetFeedback provides actionable insights while ensuring engaging experiences for customers participating in surveys.

Chattermill excels at analyzing customer feedback using advanced AI and machine learning algorithms, transforming unstructured data into actionable insights.

Key features:

Benefits: Chattermill equips businesses to swiftly respond to customer feedback, enhancing their responsiveness and improving service quality.

Skeepers is crafted for brands eager to amplify customer voices by merging feedback collection with brand advocacy functions.

Key features:

Benefits: Skeepers aids brands in turning customer insights into influential endorsements, enhancing brand reputation and building trust.

Medallia is a prominent entity in the VoC domain, offering a comprehensive platform for gathering feedback across various customer interaction points.

Key features:

Benefits: Medallia’s extensive suite provides valuable tools for organizations seeking to convert customer feedback into strategic opportunities.

InMoment collates customer feedback across all channels, supplying organizations with insights to consistently enhance customer experience.